dc111 Terms & Conditions —
Your Rights and Responsibilities

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "dc111", "we", "us", "our" refers to the dc111 platform operated at dc111.io and all associated services, software, and content provided thereunder.
• "Player", "you", "your" refers to any individual who accesses, registers on, or uses the dc111 platform in any capacity.
• "Account" means the individual registered player account created on dc111.io through which a player accesses the platform's services.
• "Platform" refers collectively to the dc111 website, mobile interface, games library, sports betting system, account dashboard, and all related tools and features.
• "Games" refers to all casino games, live dealer tables, slots, crash games, virtual sports, and any other wagering products available on the platform.
• "Real Money Balance" means funds deposited by the player into their dc111 account using an accepted payment method, available for wagering and withdrawal subject to these Terms.
• "Bonus Balance" means promotional credits, free bets, or bonus funds credited by dc111 to a player's account, subject to specific wagering conditions.
• "Wagering Requirement" means the number of times a bonus amount must be staked before associated winnings become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and address verification process dc111 uses to confirm a player's identity in accordance with responsible gaming and anti-fraud obligations.
• "Bangladesh Standard Time (BST)" means UTC+6, the time zone used for all time-sensitive matters on the platform including promotion start and end times.

By accessing, browsing, registering on, or using the dc111 platform in any manner, you unconditionally agree to be bound by these Terms & Conditions in their entirety, together with our Privacy Policy, Responsible Gaming Policy, and any game-specific rules or promotional terms published on the platform from time to time.

These Terms constitute a legally binding agreement between you and dc111. If you do not accept any part of these Terms, you must immediately cease all use of the dc111 platform and close your account if one exists.

These Terms are written in English and the English version shall prevail in all cases of dispute or ambiguity, regardless of any translation that may be provided for convenience.

To register and maintain an active account on dc111, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. dc111 operates a strict minimum age policy and does not permit anyone under 21 to register, deposit, wager, or receive any promotional benefit.
• You must be a natural person (not a corporation, partnership, or other legal entity acting on behalf of third parties).
• You must have full legal capacity to enter into binding agreements under the laws applicable to your jurisdiction.
• You must not be a current employee, contractor, officer, or director of dc111, nor an immediate family member of any such person.
• You must access the platform solely for personal recreational purposes and not on behalf of any other person or commercial operation.
• You must not be subject to a self-exclusion order, cooling-off period, or any other gambling restriction you yourself have requested through the dc111 responsible gaming tools.

dc111 reserves the right to request proof of eligibility at any time. Where a player cannot satisfy eligibility requirements, dc111 will suspend the account and return any unencumbered Real Money Balance after deducting any bonus credits and associated winnings derived from ineligible play.

Each player is entitled to hold exactly one (1) registered account on dc111. The opening of multiple accounts by the same individual — whether under the same or different identities, mobile numbers, payment instruments, or device configurations — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you agree to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile number. You must promptly update any information that changes after registration to keep your account profile current.

Identity Verification (KYC): dc111 operates a KYC programme and may request supporting identity documents at any stage of the player relationship, including but not limited to at the point of first withdrawal, when a cumulative withdrawal threshold is reached, or when unusual account activity is detected. Acceptable identity documents include:

• A valid Bangladesh National Identity Card (NID)
• A valid Bangladesh passport (biographical data page)
• A valid Bangladesh driving licence
• A utility bill or bank statement dated within 90 days confirming your residential address

dc111 will process submitted KYC documents within five (5) business days. Failure to provide satisfactory documentation within the requested timeframe may result in withdrawal restrictions or account suspension. All KYC data is handled in accordance with our Privacy Policy.

dc111 accepts deposits and processes withdrawals via the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Available methods may be updated from time to time; the current list is shown in the cashier section of your account dashboard.

Minimum Deposit: The minimum single deposit is ৳200. Deposits below this threshold will not be credited and will be returned automatically less any third-party transaction fees incurred.

Withdrawal Processing: Withdrawal requests are processed by dc111 in the order they are received. The standard processing time for bKash and Nagad withdrawals is within 15 minutes of approval. Bank transfer withdrawals may take up to three (3) business days depending on the receiving institution. Processing times are measured in Bangladesh Standard Time (BST, UTC+6).

Withdrawal Conditions: A player must have wagered their deposited funds at least once in real money games before a withdrawal request will be approved. Deposits made and immediately withdrawn without any wagering activity may be treated as abusive behaviour and may result in the deduction of payment processing costs from the returned amount.

Payment Method Consistency: Withdrawals must, where possible, be returned to the same payment method used for the corresponding deposit. dc111 reserves the right to refuse a withdrawal to a method not previously used for a deposit on the same account.

dc111 does not charge internal fees on standard deposits or withdrawals; however, your payment provider may apply their own charges. dc111 accepts no responsibility for third-party fees.

dc111 offers a range of bonuses, free bets, reload promotions, and seasonal offers to eligible registered players. All promotions are subject to the specific terms published alongside each individual offer, which should be read in conjunction with these general Terms & Conditions.

General Bonus Rules:

• Bonuses are available to one account per household, per IP address, and per device. Multiple accounts claiming the same promotion will be considered bonus abuse.
• Wagering requirements must be met in full before bonus-derived winnings can be transferred to the Real Money Balance and withdrawn.
• Unless a specific promotion states otherwise, bonus funds must be wagered within thirty (30) days of being credited. Unused bonus funds expire automatically after this period.
• dc111 reserves the right to modify, suspend, or withdraw any promotion at any time, with or without notice, where it reasonably suspects systematic abuse or where technical or administrative errors have occurred.
• Bonuses cannot be transferred between accounts, sold, or exchanged for cash except as explicitly stated in the individual promotion terms.
• Free bet credits are non-withdrawable. Only winnings generated from free bets (subject to applicable wagering requirements) are eligible for withdrawal.

All bets placed and games played on dc111 are governed by the specific rules applicable to each product, which are accessible within the game interface or sports betting market. The following general rules apply to all wagering activity on the platform:

• All bets are final once confirmed. dc111 does not accept requests to cancel, amend, or reverse a bet after it has been submitted and accepted by the system, except where dc111 has published a specific cancellation policy for a given market or event.
• dc111 reserves the right to void any bet placed at odds that were clearly erroneous — whether due to a technical fault, data feed error, or human input error — regardless of whether the bet has been settled. Players will be notified of any voided bets and the relevant stake will be returned to their Real Money Balance.
• In the event of a discrepancy between the result displayed on the dc111 platform and the official result published by the relevant sport's governing body (e.g., the Bangladesh Cricket Board, ICC, FIFA), the governing body's official result shall prevail.
• Live in-play betting is subject to inherent latency between on-field events and the update of odds. dc111 does not accept liability for bets placed on odds that no longer reflect the current state of play due to connectivity or data feed delays. Such bets may be voided at dc111's discretion.
• The minimum and maximum stake limits applicable to each game or market are displayed within the relevant product interface. dc111 may adjust these limits at any time without prior notice.

All casino games on the dc111 platform operate using certified random number generator (RNG) software or, in the case of live dealer games, physical dealing by a trained live dealer under studio conditions. Return-to-player (RTP) percentages for each slot and casino game are published by the respective game provider and are independently audited.

The following conduct is strictly prohibited on the dc111 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and notification to relevant authorities where applicable:

• Fraud and Misrepresentation: Providing false personal information during registration or KYC, impersonating another person, or attempting to deceive dc111 staff or systems in any manner.
• Money Laundering: Using the dc111 platform to deposit, transfer, or withdraw funds derived from illegal activities. dc111 operates anti-money laundering (AML) controls and will report suspicious activity to the appropriate authorities.
• Chargebacks: Initiating a chargeback or payment reversal with your bank or payment provider for funds that have been legitimately deposited and wagered on dc111. Any chargeback will result in immediate account suspension and recovery of all associated funds.
• Collusion: Coordinating with other players to gain an unfair advantage in any poker, table game, or sports betting market.
• Automated Betting: Using bots, scripts, artificial intelligence tools, or any automated system to place bets or interact with dc111 games outside of the standard player interface.
• Exploitation of Errors: Taking advantage of any technical error, system fault, or mis-priced odds on the dc111 platform. Any winnings derived from a demonstrable technical error may be voided.
• Multiple Account Operation: Registering or using more than one account on the dc111 platform simultaneously or sequentially.

All content available on the dc111 platform — including but not limited to the dc111 brand name, logo, trademarks, game graphics, software interfaces, text, images, audio, video, and structural layout — is the exclusive property of dc111 or its licensed content providers and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dc111 platform solely for personal recreational purposes in accordance with these Terms. This licence does not include any right to:

• Copy, reproduce, republish, upload, or distribute any dc111 content without express written authorisation.
• Reverse-engineer, decompile, or otherwise attempt to derive source code from any dc111 software.
• Use the dc111 name, logo, or branding in any commercial context without prior written consent.
• Create derivative works based on any dc111 content or game assets.

Any unauthorised use of dc111 intellectual property will result in immediate termination of the player's access licence and may result in legal action.

dc111 collects, processes, and stores personal data in accordance with our Privacy Policy, which forms part of these Terms & Conditions and is incorporated by reference. By registering on dc111, you consent to the collection and processing of your personal data as described in the Privacy Policy.

dc111 uses your personal data for the following primary purposes:

• Verifying your identity and eligibility to use the platform (KYC).
• Processing deposits, withdrawals, and bonus allocations.
• Providing customer support and responding to account-related queries.
• Detecting and preventing fraud, money laundering, and bonus abuse.
• Sending account-related communications and, where you have opted in, promotional notifications.

dc111 does not sell, rent, or otherwise transfer player personal data to unaffiliated third parties for their independent commercial use. Data may be shared with trusted third-party service providers (such as payment processors and KYC verification services) strictly to the extent necessary to deliver the dc111 platform's services. Full details are set out in the Privacy Policy.

To the fullest extent permitted by applicable law, dc111 excludes all liability for any direct, indirect, incidental, special, or consequential losses arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds due to technical failures, interruptions, or connectivity issues outside dc111's reasonable control.
• Losses arising from unauthorised access to your account where you have failed to safeguard your credentials.
• Any loss of profits, loss of data, or loss of opportunity arising from reliance on the dc111 platform.
• Delays in payment processing caused by third-party payment providers including bKash, Nagad, Rocket, or banking institutions.

dc111's total aggregate liability to any player for any claim arising under these Terms shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits dc111's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

dc111 is committed to providing a safe and controlled gambling environment. As part of this commitment, dc111 provides all registered players with access to the following responsible gaming tools, available at any time through the account dashboard:

• Deposit Limits: Set a daily, weekly, or monthly limit on the total amount you can deposit into your account.
• Loss Limits: Cap the total amount you can lose within a defined time period.
• Session Time Reminders: Receive automatic notifications when you have been playing for a specified duration.
• Time-Out Periods: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account with immediate effect. Self-exclusion requests are irreversible for a minimum period of 6 months.

dc111 actively encourages players who believe gambling is negatively affecting their lives to make use of these tools and to contact our 24/7 support team. Full information is available on our Responsible Gaming page. This platform is for entertainment purposes only and is strictly for adults aged 21 and above.

dc111 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. The most current version of the Terms will always be published on this page with the date of the most recent update clearly indicated at the top.

Where an amendment materially affects a player's rights or obligations, dc111 will provide notice via the email address registered to the player's account at least seven (7) days before the change takes effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated Terms.

It is the player's responsibility to review these Terms periodically. dc111 recommends reviewing this page at least once per month to remain informed of any changes.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. dc111 operates a fair and transparent dispute resolution process.

Complaints Procedure: If you have a complaint regarding any aspect of the dc111 service, you should first contact our customer support team via live chat or by email at [email protected]. We will acknowledge your complaint within 24 hours and aim to resolve it within five (5) business days. Complex matters may take up to fifteen (15) business days.

All times referenced in these Terms are Bangladesh Standard Time (BST, UTC+6) unless otherwise stated. All monetary amounts are expressed in Bangladeshi Taka (BDT) unless otherwise specified.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the dc111 support team using the details below. Our team is available 24 hours a day, 7 days a week, including weekends and Bangladesh public holidays.

• Live Chat: Available directly within your dc111 account dashboard — average response time under 5 minutes.
• Email: [email protected] — average response time within 2 hours.
• Support Hours: 24/7 — including Eid, Pohela Boishakh, Victory Day, Independence Day, and all Bangladesh public holidays.

All formal legal correspondence should be addressed in writing to dc111 via the email address above, clearly marked "Legal Notice" in the subject line. dc111 will respond to formal legal correspondence within ten (10) business days.